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Key Performance Indicators

· Maintains existing relationships with property owners with the goal to increase business with those owners.

· Maintains budget variances within 10% overall, including detailed explanations of expenditures exceeding the goal (unbudgeted projects, emergencies, owner requests, etc.)

· Maintains AR aging within 5-10% of total rental income.

· Generate additional income through project coordination fees, renewal commissions, tenant billing mark-ups and other miscellaneous income.

· Maintains education/knowledge of current PM trends and implements within portfolio, sharing ideas company wide.

Essential Job Functions

• Directly and regularly communicates with owner, or owner’s representative, regarding building activities and financial performance. Oversees tenant receivables.


• Communicates regularly with tenants to cure delinquencies in a timely manner. Presents options(under the lease) to owners when delinquencies go beyond 90 days


• Ensures that tenants and vendors have the appropriate insurance coverage and assist when evidence of coverage is needed


• Ensures compliance with Property Management policies and procedures, codes, regulations, and governmental agency directives


• Provides management and leadership to staff, including performance reviews


• Oversees the completion of CAM reconciliations, and ensure smooth recovery process


• Bids, negotiates, and manages conformity with vendor contracts


• Accurately abstracts all property leases


• Participates in leasing and ownership team meetings and ensures effective communication between leasing and property management team members


• Provides and foster positive relationships with tenants and internal clients


• Selects and supervises independent contractors


• Responsible for overall tenant relations and handles basic lease renewal negotiations, if contracted by owner


• Reviews all property management accounting reports to ensure their accuracy and completes additional sections of the reports to owners.


• Understands and adheres to all terms specified in the property management agreement(s).


• Prepares annual operating and capital improvement budgets. Ensures that all payments made from the property bank accounts are appropriate in amount and timing.


• Plans and implements all approved marketing and tenant relation programs


• Oversees completion of all tenant finish and common space construction, mechanical operations on building mechanical equipment issues, and security and cleaning services.


• Reviews all tax and insurance invoices and makes recommendations related to these expenses.


• Interacts with local governmental agencies as necessary for the operation and improvement of the properties.

Employees may be asked to perform other tasks not listed in the essential job functions.