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JOB SUMMARY

Supervises, coordinates and administers general building operations and contract services for a one milllion square foot Class A office, retail and parking garage development, known as Queen City Square, as directed by the Director of Commercial Property Management. Works closely with the Property Manager to maintain, enhance and create value for the asset. In conjunction with, or in the absence of, the Property Manager, is responsible for making decisions necssary to operate and manage the property. Works with minimal supervision and is responsible for making an established range of decisions, escalating to AVP and Director when necessary and updating to AVP and Director on a regular basis.

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Recruits, hires, trains and develops staff. Provides direction to and development of associates through daily coaching, the administration of the Performance Management Program, and the creation and implementation of development plans. Sets associate goals to increase production and assure high-quality service.

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Plans work activities and oversees assignments of associates to ensure work is performed within expectations.

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Consults with supervisor and subordinates regarding associate problems, and works with associates to improve performance.

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Participates in the preparation of the annual operating budget, capital budget and management plan to meet the established goals and objectives of the owner. Ensures the property performs to this plan and budget. Monitors all operating and capital budgets.

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Assists in the development and implementation of policies and procedures to ensure efficient and consistent day-to-day property operations. Reviews regularly to determine need for revisions or verify effectiveness.

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Ensures that property accounting and financial reporting are administered in a timely fashion. Assures invoices are correct and properly coded. Addresses budget variances, and participates in the annual operating expense reconciliation process.

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Oversees engineering, property operations and maintenance activities of on-site staff as assigned.

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Supervises vendors and contractors, determining acceptable performance, administering contracts, and negotiating and/or resolving issues and disputes as assigned. Provides oversight with regard to certain service contracts which may include security, janitorial, landscaping and trash removal.

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Conducts building inspections, and implements policies and procedures to correct deficiencies, with the support and collaboration of the property management team. Ensures that the property is maintained and operated in a safe and professional manner.

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Serves as a representative of the property and ownership in dealing with tenants, prospective tenants, vendors, contractors and all city or municipal representatives.

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Provides timely and professional responses to tenant requests and inquiries. Assists in the coordination of tenant move-ins, tenant improvement build-outs and special projects.

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Establishes effective working relationships with all tenants. Understands that positive tenant relations is key to retention.

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Maintains open communications with tenants, contractors, ownership and team members, keeping them advised of activities and receiving feedback on completed assignments.

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Prepares status reports on leasing, the local real estate market and other issues relevant to the property owner as requested.

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Manages construction/capital improvement projects as required. Evaluates contractors and construction materials, and coordinates construction work performed by outside contractors when requested.

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Assists in preparation of Fire and Life Safety Plans and Business Continuity Plans, as well as a course of action to be taken in the event of emergency problems (i.e., equipment failure, damage caused by fire, wind, rain, etc.).

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Performs other duties as assigned

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Complies with all policies and standards